Delivery and Returns
We use DPD delivery
The nations leading parcel delivery service
We replace or refund
For unhappy pooches we'll replace 6kg bags*
We offer free DPD delivery on all orders
Due to the current circumstances health and safety is a top priority. We are working closely with our supply chain team to ensure everyone is protected from the spread of Covid-19 and we are working within mandates outlined by the UK government and local authorities.
Our delivery partner DPD is also taking extra precautions to protect their staff and their customers from Covid-19. They will not request a signature upon delivery and they are also offering a ‘drop at door’ provision if you prefer a contact-free service.
Please continue to shop as you would usually as our online services are continuing to run and we do not expect any problems with our stock levels.
Orders received before 12 noon will be processed for same day despatch and are usually delivered the next working day. We don't currently offer next day delivery as a paid service. Orders received on a Friday will be processed for delivery on the next working day.
Bank holidays and weekends aren't classed as working days.
Some areas are harder to reach for our couriers and take a bit more time to arrive. Deliveries to offshore destinations - Northern Ireland, Scottish Islands, Northern Scotland and the Scottish Highlands, Isle of Man and Isle of Wight - take a minimum of 3 working days to arrive.
There are also differing costs associated with delivering to these areas as our courier, DPD, charges extra for delivery. If you live in Scotland and would like to see if your postcode is considered harder to reach, please check this information from DPD.
Our apologies but we are no longer able to deliver to the Rep. of Ireland, Northern Ireland or the Channel Islands.
Why we love the DPD delivery service
We like the way DPD work, with their handy text and email updates and delivery confirmation.
Estimated delivery times
To make sure everything is as convenient for you as possible.
Including real-time tracking on a map, with estimated time of arrival.
Keep you updated
With a text message and emails for when your delivery is dispatched, if you’re not home
One hour time slots
You’ll receive a text message and email notification on the morning of your delivery with a one-hour slot
We want your pooch to be excited about meal times and we have 10 doggy dinners to choose from!
We encourage you to try many of our flavours so your pooch never gets bored. If you order a 6kg bag from us and it turns out your pooch doesn't like the flavour, we offer a different flavour in it's place.
*Terms and conditions apply. See Delivery terms for full details
If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 7 days of delivery We're open 9am-5pm, Monday to Friday.